Refund Policy

At Marasi Boats, we strive to provide exceptional yacht and boat rental experiences. This Refund Policy outlines the conditions under which refunds may be granted for bookings made through our website or customer service team.

1. Customer Cancellations

• Cancellations made more than 72 hours before the scheduled departure time are eligible for a full refund.
• Cancellations made between 24 and 72 hours before departure are eligible for a 50% refund.
• Cancellations made less than 24 hours before departure are non-refundable.

2. No-Show Policy

Guests who fail to arrive at the designated boarding location and time without prior notice will be considered a no-show. No refunds will be issued for no-shows.

3. Weather-Related Cancellations

If Marasi Boats cancels a trip due to unsafe weather conditions, sea conditions, or other safety concerns, guests will be offered one of the following:

• A full refund.
• Rescheduling to another available date.
• A booking credit for future use.

4. Operator Cancellations

In the unlikely event that Marasi Boats must cancel a booking due to operational reasons, maintenance issues, or unforeseen circumstances, customers will receive a full refund or the option to reschedule.

5. Early Termination of Rental

No refunds will be provided for trips that are shortened or terminated due to guest misconduct, violation of safety regulations, illegal activities, or failure to comply with crew instructions.

6. Refund Processing

Approved refunds will be processed using the original payment method whenever possible. Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

7. Booking Modifications

Requests to change the date or time of a booking are subject to availability and must be made at least 24 hours before departure. Additional charges may apply.

8. Special Events & Private Charters

Private charters, corporate events, holiday bookings, and special event packages may be subject to separate cancellation and refund terms, which will be communicated at the time of booking.

9. Contact Us

If you have any questions regarding refunds, cancellations, or booking changes, please contact our customer support team before your scheduled trip.

Last Updated: July 2026